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Comment:
In a survey that was conducted, and according to the ‘Global Services Location Index” it is the most attractive place for global services. The most popular for these services is Bangalore. According to an article by the BBC, the global survey showed that Bangalore is the “best Indian city to live in”.
One of the most popular services that India has to offer are its call centers. In 2003, 2,000+ UK employees lost their jobs because the giant BT telecom opened call centers in India and hired over 2,000 workers in Delhi and Bangalore. However, the Philippines has emerged as the country with the most call center workers in the world. The Philippines has an estimated value of 350,000 call center employees while India has 320,000. They say that the reason why people prefer the Filipino workers is because of their ability to put on an American accent that is easy to understand. Many of these workers put on an American accent and create a fake American name to be able to converse with the foreign clients.
Even through the Philippines has more telecom employees, the majority of the call center companies that come to the Philippines are offshoot companies that already exist in India. According to the BBC article, “Last year India's overall business process outsourcing (BPO) revenue was $70bn, compared to the Philippines' $9bn”.
Question:
In the article it mentioned that India “outsourced their outsourcing”. What does it mean?
Me thinks, that when India "outsourced their outsourcing" for example, is when Indian call centres have work outsourced to them, then they outsource their work to the Philippines.
ReplyDeleteI would agree with Margret. I think outsourced outsourcing is this relatively new idea that you can move your work offshore no matter if its yours originally, or work that you've been outsourced to perform.
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